Frequently Asked Questions

At Fuelfighter we understand you may have questions about ordering heating oil online so we have listed our most frequently asked questions. If you are unable to find the answer you are looking for then please contact us where one of our experienced advisers will be happy to help.

No. Fuelfighter does not add any extra service charges on to any orders.

Payment for your heating oil is taken at the time of order by credit/debit card.

It is important that your tank has sufficient space to accommodate the quantity ordered. If the actual amount delivered is less you will receive a refund from the supplier. Please wait up to 3 weeks for refunds to be processed. If the amount delivered is considerably lower than the ordered volume the supplier may charge an additional fee. If you have any queries regarding a payment or refund please contact us directly.

Your local supplier will be confirmed to you upon placing your order and contact details will be emailed to you as part of the confirmation process. 

When ordering domestic heating oil we have a range of delivery options for you to choose from. The delivery date shown is the latest that your order will arrive to you and can be any day up to and including this date. All orders placed before 3pm on a normal working day Monday to Friday will be processed that day and all orders placed after this time will be processed the next working day.

In times of very high demand we may need to adjust the delivery dates shown on the website. Delivery dates may also be affected by circumstances beyond our reasonable control such as extreme weather, fuel supply shortages or for other reasons listed in our Terms and Conditions. Click here for delivery information.

In most areas we can offer a next day service if ordered before 3pm. Please note, during busy winter periods or bad weather this option may not be available. Please get a quote to check availability in your area.

If there is a problem please contact the supplier directly using the details on your confirmation email. Occasionally we face problems outside our control - such as severe weather or shortages of domestic fuel available from the main terminals. In these cases we will endeavour to contact you directly to keep you up to date but accept no liability for any failure to deliver or late delivery caused by circumstances beyond our reasonable control. Should you have any further queries our team are also on hand to help.

We will normally use a standard 6 wheel oil tanker. If you need a smaller vehicle you must request this when obtaining the initial quote. Please note, not all areas can offer smaller tanker options. If you are unsure what size tanker you may need, or have any questions or concerns regarding access at your property please get in touch and our team will be happy to help.

Please ensure that there is safe and clear access to your property and domestic fuel tank. If the driver believes that the delivery is unsafe, or has any concerns regarding access - for example because of a poorly maintained or sited tank, an offset fill, or because the delivery hose has to be run through the house, we will not be able to make the delivery. At our option we will either arrange to refund you the order price, minus an administrative fee of £25 or contact you to arrange for re-delivery. If you have any concerns regarding access to your property please contact us in advance to discuss your delivery.

Most of our supplier tankers have a 100ft (30m) hose. If a longer hose is required please advise when ordering your heating oil.

The aim of Fuelfighter is to provide you the best possible price. If you increase the size of your order the price per litre is usually a little cheaper. In the event that your tank or container has insufficient capacity to receive all the fuel you have ordered, we will dispense the maximum amount that can be supplied and process a refund based on the actual quantity of litres delivered (which may be calculated using a a higher pence per litre rate given the smaller quantity). If the amount delivered is considerably lower than the ordered volume we reserve the right to charge you an administrative fee of £25 to cover any additional transportation or administration costs.

If you need to cancel or amend your order you should contact us directly by 4.30pm on the last working day before delivery. For our full cancellation policy please see our Terms and Conditions. 

When ordering heating oil the minimum quantity for delivery is 500 litres.

Modern domestic oil tanks usually have a makers specification plate on the tank, this should tell you the volume in litres. If you're not sure, the safest way is to ask your boiler engineer the next time your boiler is being serviced.

The pence per litre price quoted on the screen excludes VAT, as is standard practice in the fuels distribution industry. VAT is included in the total price calculation and will initially be calculated based on the lower rate for domestic fuel (currently 5%) if you are ordering heating oil. This total price will be recalculated if you advise that the fuel is not for domestic use.

The rules regarding VAT are quite complicated and the total price calculation may change depending on the product, the quantity you order and the use to which you are putting the fuel. Ordering heating oil for domestic use up to 2300 litres is charged at the lower rate of 5%. The standard rate of VAT for none domestic heating oil is 20%. 

An oil spillage or leak can be very expensive to clean up. Oil storage in the UK is carefully regulated and various agencies provide guidance on the rules and best practice. Please contact the Environment Agency (for England and Wales) or SEPA in Scotland for more advice. Alternatively contact your local tank engineer.

We currently offer premium kerosene for boilers and cookers in selected areas only. To find out if we offer premium heating oil products in your area, please select the option on the quote request form.

All registered dealers in controlled oil (RDCO), or fuel suppliers as they are more commonly known have to provide HMRC with the customer details of anyone who purchases red diesel or kerosene. HMRC hold this information on a national computer database and will fine individuals who may be using the cheaper types of heating fuel illegally in road vehicles.

Should you have any further questions regarding ordering heating oil, please contact us and our team will be happy to assist.

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